General & Special Terms for the Provision of Hosting, Website Development, & Digital Services of the EDvision Agency
These General and Special Terms for the Provision of Hosting Services govern the legal relationship between ED – Vision (hereinafter referred to as the Service Provider) and the service user.
These General Terms of Use shall enter into force on April 12, 2021, and shall remain valid until changed. We may update or amend these terms from time to time to comply with the law or to adapt to changing business requirements.
The price list of all services provided by the Service Provider is publicly available at: https://ed-vision.com/en/domain-and-hosting-services/
ED-Vision is authorized to change the price list, of which it will notify users by publishing updates on its website or through another suitable manner.
For existing users, the amended price will apply after a period of 30 days from the date of publication of those changes on the official website of Ed-Vision or in another suitable manner.
The Client agrees to pay for all services by the applicable due date. If an invoice remains unpaid after its due date, ED-Vision reserves the right to charge statutory default interest on the outstanding amount, as well as any costs associated with issuing payment reminders. Furthermore, ED-Vision may suspend the service to prevent any additional damage or financial loss resulting from continued use.
If the Client fails to settle their financial obligations to ED-Vision within 30 days from the date of the pro forma invoice or invoice, and following a written payment reminder, ED-Vision reserves the right to immediately terminate the service without further written notice and to initiate legal proceedings for the recovery of the outstanding debt.
The Service Provider reserves the right to reject a request for the provision of services in the following cases:
The Service Provider reserves the right to send the Client informational communications by email or in writing regarding its own services and matters directly related to the use of those services.
The Client is required to notify the Service Provider by email or in writing of any changes to their personal or contact information no later than seven (7) days after such changes occur. Failure to do so will result in all communications being deemed validly delivered using the existing contact information on record.
The Client may contact the Service Provider via its official email address: info@ed-vision.com.
All emails receive a response within 12 hours.
For urgent support requests, you may contact us by phone at +387 62 129 740.
ED-Vision respects the privacy of its clients and uses only the information provided by clients during mutual communication. Certain personal data may be required for the registration of hosting services and domain names and will be used exclusively for these purposes.
We will use personal data to respond to individual requests for information and to better understand our clients’ needs in order to continuously improve our products and services. In this regard, we may use this information to communicate with clients when necessary. We will not sell, misuse, or disclose personal data to any third party without the client’s consent.
ED-Vision provides each client with the option to independently create backups through the web hosting administration panel (cPanel). Users can generate complete backups of their hosting space, email accounts, MySQL databases, statistics, and other related data. Each client is responsible for creating and storing their own backups and may save them locally on their computer or on external storage media such as a CD or DVD.
ED-Vision cannot be held responsible for any loss of data stored within the Client’s web hosting space. Therefore, it is essential that clients regularly create and maintain their own local backup copies. Backup copies provided by the Service Provider are intended as a convenience service and do not replace the Client’s own backup procedures. The Client remains fully responsible for ensuring that all important data is securely backed up and available when needed.
If the Service Provider determines that another service provider would better meet the Client’s needs, it reserves the right to terminate the hosting service at its sole discretion. Where reasonably possible, the Service Provider will provide a 30-day notice period prior to termination and will provide a backup copy of the complete website content and email data.
ED-Vision is committed to providing access to the subscribed services in the best possible manner. All services provided by ED-Vision may only be used for lawful purposes. By purchasing web hosting, internet domain services, or any other services provided by ED-Vision, the Client agrees to comply with all applicable rules, terms, and conditions of use and assumes full responsibility for the proper and lawful use of the subscribed services.
ED-Vision is not obligated to monitor or control the content published by the Client on their domain or web hosting space.
The Client is solely responsible for all content stored, published, or displayed within their web hosting space and is liable for any damage or consequences resulting from its use, publication, or presentation on the internet through their web space and domain. This includes:
ED-Vision is under no obligation to monitor or review content uploaded by users to space leased from ED-Vision. ED-Vision reserves the right to suspend or terminate a user’s access to any service if it determines that the service is being used inappropriately. ED-Vision also reserves the right to seek reimbursement for any costs incurred as a result of the User’s unacceptable or unauthorized use of the services.
The User is required to provide full access to their web space where necessary in connection with legal proceedings, prosecution, or an investigation conducted against the User.
ED-Vision has no grounds for disclosing or providing access credentials to any third party, as the User has full administrative rights to manage their domain and the complete administration of their web space. In the event of an investigation conducted by authorized domestic or foreign government authorities, legal proceedings, or a lawsuit, and pursuant to an official court order or police investigation, ED-Vision may provide access to information relating to the User’s account, the initial order quotation, and the official invoice issued to the User.
The User acknowledges and agrees that ED-Vision’s services may not be available at all times and that ED-Vision shall not be held liable for any resulting loss or damage. The Internet is a global computer network that is beyond ED-Vision’s control and to which ED-Vision is merely connected. Therefore, ED-Vision cannot guarantee the availability of services that are not under its direct control.
The User agrees and acknowledges that ED-Vision shall not be held liable for any interruption of services arising directly or indirectly from:
Ed-Vision will not be liable for any potential damages or loss of profit arising during necessary system maintenance that might affect the service quality of ED-Vision. ED-Vision assumes no liability for any damage that may arise from the temporary or permanent termination of the user relationship due to non-payment of overdue invoices or breach of terms.
Hosting packages are exclusively for use by the user. Users of hosting packages are not authorized to resell the leased package, nor provide hosting services to third parties on the leased space, unless this has been specifically arranged with ED-Vision.
Severe violation of the rules results in termination of service without notice. ED-Vision is not liable for any potential damages or claims for compensation that may arise from the user's failure to comply with these rules. The user undertakes to reimburse ED-Vision for any potential third-party costs arising from improper use of the services.
ED-Vision will notify the User by e-mail, SMS or other appropriate means no later than 30 days before the service expires, and will send a pro forma invoice for the renewal. The notice is sent to the contact details provided by the User. ED-Vision is not liable if the User does not receive the notice, pro forma invoice or invoice due to incorrect, outdated or unavailable contact details, or due to messages being filtered as junk mail (spam). After payment, the User will receive the original invoice by post.
Renewing the service is the sole obligation and responsibility of the User. The service does not renew automatically, and the absence of a notice for any reason does not release the User from the obligation to keep track of the expiry dates of their services.
If the User does not make payment by the service expiry date, ED-Vision has the right, without further warning, to suspend the service 7 days after expiry. During the suspension, the website, e-mail and other services related to the service are unavailable, and reactivation is possible only after all outstanding obligations have been settled. If the User does not settle their obligations within 30 days of the service expiry, ED-Vision has the right, without further warning, to permanently delete the entire content of the user account, including websites, files, databases, mailboxes and messages, backups and all other data related to the service. Deletion is irreversible, and after this period ED-Vision has no obligation to retain, archive or hand over any data to the User or to third parties.
The User is solely responsible for their data and for creating and keeping their own backups, in accordance with Section 6 of these terms. Before the service expires, and especially if they do not intend to renew it, the User must independently download all data they wish to keep. ED-Vision accepts no liability for loss of data, loss of profit, business interruption or any other direct or indirect damage arising from the suspension or deletion of the service due to non-payment or non-renewal.
Before the data is permanently deleted, the User may request in writing that a backup of their data be created and handed over. ED-Vision will fulfil the request provided the data is still available and once the User has settled all outstanding obligations and the fee for creating the backup according to the current price list. Once the data has been deleted, the request cannot be fulfilled.
A domain that has not been renewed by its expiry date ceases to be active and, under the rules of the competent registry, may become available for registration by other parties. ED-Vision is not liable for the loss of a domain, the inability to recover it, or any restoration costs charged by the registry if the User did not make payment on time.
If the user account contains personal data of third parties (e.g. customers, users or visitors of the User's website), the User is responsible for that data as the data controller. Deletion of such data after the above periods expire constitutes the end of processing upon termination of the service.
In the event of a serious breach of these terms, ED-Vision has the right to deactivate the service immediately and without prior warning. The User must notify ED-Vision of any change to their personal and contact details (name, address, telephone, e-mail) within 7 days, in accordance with Section 3 of these terms.
Under no circumstances will we tolerate threatening or abusive behavior toward ED-Vision employees. If this occurs, we reserve the right to immediately terminate the hosting service.
If, during a telephone conversation, email, or any other method of communication, a client announces the initiation of legal action against ED-Vision or states anything from which it could be concluded that the user may intend to bring a legal claim against us, we reserve the right to refuse telephone support. Any further correspondence must then be conducted via email.
Our team is at your disposal for any questions or concerns regarding our terms of service & business operations.