JP KOMUS

Project Overview & Challenge

We successfully completed the comprehensive UI/UX design and digital transformation of the web platform for the public utility company Komus Gracanica, specializing in municipal services, parking management, and urban hygiene.

The primary challenge was to transform a traditional informational portal into a modern, transparent, and highly functional digital hub. The client needed to provide citizens with quick and easy access to key information regarding waste management, winter services, and parking ticket purchases, while maintaining high accessibility and responsiveness across all devices.

Tailored Solution & Technological Approach

Our expert team approached the solution through a detailed analysis of the public utilities industry and the specific needs of the local community.

• User-centric UI/UX design: We created a clean, intuitive, and accessible interface that allows citizens of all age groups to easily navigate complex municipal services.
• Structured information architecture: We categorized services such as waste disposal, city hygiene, and parking into clear, easily searchable sections.
• Mobile-first optimization: We developed a fully responsive design ensuring a seamless user experience and fast loading speeds on smartphones and tablets.

Key Features

• Digital parking service: Integrated a clear information system for purchasing hourly, daily, and monthly parking tickets with defined zones and locations.
• Advanced document repository: Developed an organized archive with yearly filters for quick searching and downloading of public tenders, forms, and reports.
• E-invoice and citizen inquiries: Implemented quick links for e-invoices and a digital system for complaints and user feedback.

Delivered Results

The new website for Komus Gracanica has significantly improved communication with citizens and enhanced operational transparency. Through modern design and optimized structure, we reduced the load on phone support, while access to public documents and parking services became faster and simpler, directly increasing overall user satisfaction.