Digital transformation of the parking system of the city of Tuzla – PUC “Traffic and Communications”

Automation of the parking system of the city of Tuzla

In the era of smart cities, the efficiency of utility services directly depends on the digital maturity of the system. PUK “Transport and Communications – Tuzla” d.o.o. recognized the need to modernize the billing process and user experience. Our team at Edvision was entrusted to design and implement a comprehensive solution: Web service and mobile application for integrated parking billing.

How to centralize a complex system?

The main challenge was to connect the new user interfaces with the existing central parking management system of the city of Tuzla. The goal was to eliminate payment friction, enable secure online transactions and ensure that data flows seamlessly between physical parking meters, field controllers and end users.

Ecosystem based on Real-time synchronization

Our approach focused on three key pillars:

1. Web service for online sales of services

We have developed a robust web platform that serves as a central place for users.

• Direct integration: The web service is fully connected to the city’s central application system.
• All services in one place: It is possible to purchase all types of parking tickets (hourly, daily, privileged) through an intuitive interface.
• Payment security: An advanced online payment system has been implemented that guarantees maximum data protection and reliability of transactions.

2. Mobile application (Android)

To take mobility to the next level, we created an app available on the Google Play Store.

• Real-time synchronization: The application and the web service share the same database. Every purchase on the web is immediately visible in the application, and vice versa.
• User experience (UX): The focus is on speed – the user can pay for parking in just a few clicks.

3. System architecture and scalability

The system is designed to withstand a high intensity of data traffic, ensuring that field controllers have information on ticket validity at all times, regardless of the sales channel.

Project results

By implementing this solution, PUC “Transport and Communications – Tuzla” achieved:

• Reducing crowds at physical points of sale and parking meters.
• Increasing transparency and accuracy in tracking income.
• Modernization of the image of the city through the introduction of modern digital tools.
• 24/7 availability – users can manage their services anytime, anywhere.