Turbocharger service application

Digital transformation of turbocharger service

Find out how we modernized the specialized turbocharger service by implementing a dedicated application, KPI monitoring and a robust server infrastructure.

In the world of precision engineering, where tolerances are measured in microns, service management must not be left to improvisation. Turbocharger servicing is a complex process that requires seamless coordination between diagnostics, parts procurement, machining and final testing. We recognized the need for a solution that eliminates “bottlenecks” and allows management complete visibility over every screw in the system.

Separation of administration from expertise

Traditional ways of monitoring work orders often lead to loss of information and inadequate monitoring of the workload of service technicians. Our goal was clear: to create an ecosystem where service workers focus on their work, while the application automatically takes care of process flows, deadlines and clients.

Key functionalities: Precision in every step

Our application is not just a database; it is the operational brain of the service. It was developed to cover four key business pillars:

• End-to-End monitoring of the turbocharger: From the moment of receipt at the counter, through breakdown and balancing, until the warranty is issued. Each stage is digitally documented.
• Management of resources and personnel: Management sees in real time the workload of each workstation and each service technician, which enables smart delegation of tasks.
• CRM and customer history: Quick access to customer data, previous services and specific requests, which increases the level of professionalism and trust.
• KPI monitoring and analytics: We have implemented key performance measurement units (KPI) that allow monitoring the efficiency, turnaround time and profitability of each service.

Technological basis: Stability and safety in the first place

In order for the application to work flawlessly at all workplaces, we have invested significant resources in the system architecture with a focus on a “high-availability” approach:

• Docker & Dokploy: Implementation via Docker containers ensures easy portability and scalability, while Dokploy enables efficient management of deployment processes.
• Supabase (PostgreSQL): We chose Supabase for the database, offering incredible speed, security and the ability to work in real time.
• Security and Backup: Advanced firewall protocols and automated backup systems have been installed. Customer and business data is encrypted and safe from any loss.

Results: More than just software

After installing the application on all workplaces, immediate improvements in efficiency were observed:

• Reduction of administrative burden: For repairmen reduced by 30%.
• Complete transparency: Management knows every second what stage any turbine is in service.
• Elimination of errors: Complete elimination of errors caused by the human factor in communication.