Introduction

These general and special terms of hosting services govern the legal relationship between ED–Vision (hereinafter referred to as the Service Provider) and the service user. The general terms of use come into effect on 12.04.2021 and remain valid until amended. We may update or modify these terms from time to time to comply with the law or adapt to changing business requirements.

Pricing and Payment Terms

The price list for all services provided by the Service Provider is publicly available at: https://ed-vision.com/web-hosting. ED–Vision is authorized to modify the price list and will notify users by publishing updates on its website or by another appropriate method. For existing users, the updated price will apply 30 days after the changes are published on ED–Vision’s official website or by another suitable method. The user agrees to pay for services by the due date. If the invoice is not settled by the due date, ED–Vision is entitled to charge statutory default interest and reminder costs on overdue amounts, and has the right to deactivate the service to prevent further loss. If the user fails to fulfill their obligations within 30 days from the invoice date after receiving a written reminder, ED–Vision may immediately terminate the user relationship and initiate legal collection proceedings without additional notice.

Accuracy of Information

The Service Provider has the right to refuse a service request: a) if there is reasonable suspicion that the user’s identity, legal capacity, authorization, or right of representation is inaccurate or false, b) if there is reasonable suspicion that the user intends to misuse the services or allow a third party to do so. The Service Provider may send informative messages to the user via email or in writing solely regarding its services and information related to their use. The user must notify the Service Provider by email or in writing of any changes to personal/contact information within 7 days of the change; otherwise, delivery will be considered valid based on existing information.

Communication

Users may contact the Service Provider via the official email: info@ed-vision.com All emails will receive a response within 12 hours. In case of urgent intervention, contact us at: +387 62 129 740

Confidential Information

ED–Vision respects client privacy and will use only the data provided by the client in communications. Some private data is essential for hosting and domain registration and will also be used for those purposes. Private data will be used to fulfill individual information requests and to better understand user needs, improving our products and services. We may use this information to contact users but will not sell, misuse, or share it with third parties without consent.

Web Hosting Backups

ED–Vision provides an option in each user panel (cPanel) to create backups of web hosting space, emails, MySQL databases, statistics, etc. Users can independently create full backups and store them locally on their computer or CD/DVD. **Disclaimer:** ED–Vision is not responsible for data loss in the user’s web space. Users must regularly create local backups. Provider backups are intended as a convenience and do not replace user backups. Users are responsible for securing all important data. If ED–Vision determines that another provider could better meet user needs, it reserves the right to terminate the hosting agreement at its discretion. If reasonable, a 30-day notice will be given, and a full backup of website content and email will be provided.

Use of Hosting for Legal Purposes

ED–Vision ensures that purchased services can be used optimally. All services rented from ED–Vision may only be used for legal purposes. Users agree to comply with all terms and take full responsibility for their use. ED–Vision is not obligated to monitor or control the content published by users on their domains or web space. **User Responsibility:** Users are solely responsible for all content on their web space and any damage arising from its use or publication. This includes: * Publishing or transmitting content that violates local or international law. * Sharing false information that could harm others. * Sending unsolicited advertising (SPAM). * Publishing protected content without permission. * Publishing or transmitting confidential data of individuals, companies, or legal entities. * Publishing offensive, threatening, vulgar, racist, or discriminatory content. * Misrepresenting oneself or using someone else’s account/email without authorization. * Publishing content offering products/services as chain letters. * Acts that could compromise security or service functionality. * Publishing adult, pornographic, or inappropriate content. * Publishing pirated or illegal content, including hacking or phishing links. ED–Vision is not required to verify user content but may suspend or terminate service if deemed misused, and may seek compensation for damages caused by improper use.

Transparency of Information

Users must provide full access to their web space if required for legal proceedings or investigations. ED–Vision will not share login data with third parties; users have full administrative control. Authorized authorities may access account information upon official request or legal order.

Service Unavailability Due to Force Majeure

Users acknowledge that ED–Vision services may not always be available, and ED–Vision is not liable for any resulting damage. Causes may include: * Internet data interruptions. * Third-party service disruptions. * Factors beyond ED–Vision’s reasonable control. * User actions or equipment issues. ED–Vision is not responsible for lost profits or damages during necessary system maintenance or service interruptions due to non-payment or violations.

Prohibition of Reselling Hosting Services

Hosting packages are for user use only. Reselling or providing hosting to third parties is prohibited unless a separate agreement with ED–Vision exists. Serious violations may result in immediate service termination. Users must cover any costs caused by improper use.

Service Expiry, Suspension, and Deletion

ED–Vision will notify users 30 days before service expiration via email, SMS, or other methods and provide an invoice for renewal. Payment results in receipt of the original invoice by mail. In case of serious violations, ED–Vision may deactivate services without prior notice. Users must update personal information (name, address, phone). ED–Vision is not responsible if notifications or invoices are not received due to incorrect information.

Client Conduct

Threatening or violent behavior toward ED–Vision staff will not be tolerated. ED–Vision reserves the right to terminate hosting contracts immediately in such cases. If a client indicates intent to pursue legal action during communication, ED–Vision may refuse phone support, and all correspondence must be via email.